Restore your PRO purchase
If you've bought PRO before but the app isn't recognizing it — usually after reinstalling the app, switching to a new phone, or signing in with a different account — you can restore your purchase in one tap.
iPhone or iPad
- Open Photo Transfer App.
- Tap the three-dots menu (•••) in the top-right corner.
- Tap Restore purchases.
- You may be asked to authenticate with Face ID, Touch ID, or your Apple ID password.
- Within a few seconds, PRO should re-activate.
Important: the restore only works if you're signed in with the same Apple ID you used to buy PRO originally.
Android
- Open Photo Transfer App.
- Tap the three-dots menu (•••) in the top-right corner.
- Tap Restore purchases.
- PRO re-activates if the same Google account is signed in on this device.
Still doesn't work?
The two most common reasons:
- Wrong account signed in: PRO is tied to the store account that paid for it. If you signed in with a different Apple ID / Google account / Microsoft account, the restore can't find your purchase. Sign out and back in with the original purchasing account.
- Sandbox or test purchase: occasionally a purchase made through a test or staging environment doesn't persist. Contact [email protected] with your purchase receipt and we'll restore PRO manually.