Common questions and support documentation

• Connect two devices over WiFi
• Install Photo Transfer App on your devices
• Your first photo transfer

• Transfer photos from iPhone or iPad to Mac
• Transfer photos from iPhone or iPad to Windows PC
• Transfer photos between iPhone or iPad and Android
• Transfer photos from Android to Mac
• Use Photo Transfer from a web browser
• Send photos from your Mac or PC to a phone
• Transfer photos between two Android devices
• Transfer photos from Android to Windows PC
• Transfer photos between two iPhones or iPads
• Send photos from the Android share menu

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• Back up photos to Dropbox
• Back up photos to OneDrive
• Back up photos to Google Drive
• Restore photos from your cloud backup
• Back up photos to Flickr

• iCloud Photos — does Photo Transfer use the originals?
• HEIC, Live Photos, ProRAW — what's preserved
• Permissions the app requests and why
• How transfers work (no cloud, no servers)

• What's included in PRO
• Restore your PRO purchase
• Cancel your subscription
• Family Sharing (iOS)

• Photo Library permission was denied
• Local Network permission (iOS)
• HEIC won't open on the receiving device
• Devices aren't finding each other on WiFi
• Transfer is slow or stalls partway